Return & Refund Policy
Return Policy
30-Day Return Guarantee
Every diagnostic tool purchased from our DTC platform includes a 30-day limited return and refund guarantee. If you are not satisfied with your purchase for any reason, you may return undamaged products within 30 days of delivery for a refund (excluding items clearly marked as non-returnable on our website).
Condition requirements for returned products
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You provide a valid proof of purchase, such as an invoice or receipt that includes your order number.
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The original packaging remains intact and undamaged.
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The product is in new condition.
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All original accessories (manuals, cables, promotional gifts, etc.) are included.
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Product labels, serial numbers, and water damage seals show no signs of tampering or alteration.
How to request a return for a refund
You can request a return within 30 days after receiving your order. The return period starts on your delivery date — shipping time will not reduce your window.
To request a return, simply email us at service@autointhebox.com. We will provide the correct return address or a return shipping label. Please ensure your item is sent back to the address we provide.
Do not return any item without prior authorization. Unauthorized returns may not be accepted or processed.
Return label usage
Please follow these return shipping requirements:
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For RMA returns, we provide free return shipping labels — one label per package. Check the shipping weight printed on each label and place the correct label on the corresponding box. Each shipping label is intended for one‑time use on a single package.
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Securely pack your return items in the original packaging and shipping box to prevent damage during transit.
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Include all parts, accessories, and documentation in the package.
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Ship the unit within 30 days after you receive our RMA label.
Return shipping charges
If the return is due to a product issue (e.g., damage, defect, malfunction, or wrong item sent), please contact our customer support team. We will cover the return shipping costs.
If the return is due to personal preference (e.g., dissatisfaction or change of mind), you may request a refund or exchange within 30 days, but you will be responsible for the return shipping costs.
*For used or damaged returns (more than 30 calendar days after delivery), we may charge a 20% restocking and handling service fee. This service fee covers additional costs incurred during the return process, calculated based on the total order price, including product tax, logistics, retrieval, repackaging, and re‑stocking costs.
Refund Policy
Order cancellation
Orders can be cancelled as long as they have not yet been shipped. Once you receive the package, you may either keep it or contact us to arrange a return. Please note: partial cancellations are not permitted.
Refund processing time
Once we receive and confirm your return, your refund will be issued within 2 business days to your original payment method. Holiday returns will be processed after the holiday period ends.
Warranty Policy
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Tool Brand
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Standard Warranty Period
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Technical Support
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AUTEL
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12-Month
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Lifetime Technical Support
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OTOFIX
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12-Month
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Lifetime Technical Support
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LAUNCH
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24-Month
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Lifetime Technical Support
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Warranty coverage and policy
If the product experiences a performance failure during the valid warranty period, you are eligible to apply for warranty service.
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For quality‑related issues: During the warranty period, our website will cover the cost of replacement or repair services. After the warranty period, only repair services are available — replacement will not be provided.
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For non‑quality issues: During the warranty period, our website will cover the cost of repair services. After the warranty period, repair services may still be provided for a partial compensation fee.
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The warranty period is defined in the product's user manual and begins from the purchase date shown on your invoice. Please keep your invoice as proof of purchase. (If a valid invoice is not available, the warranty period will be calculated from the product's manufacturing date.)
Warranty replacement
For any defective product under warranty, you can contact our support team at service@autointhebox.com. Our team will assist with troubleshooting and, if eligible, arrange a replacement or a return.
Software Update Service Warranty
Once you place a software update order, please send your device's S/N number and Order ID to our email. Our support team will extend your update period online within 24 hours. This is a one‑time fee — no recurring charges.
Once the upgrade activation code has been used, we will not be able to provide any refund.
Important note: This update service applies only to devices purchased through online platforms. Please make sure the software update you purchase matches your current device model.